Purchase Support

Placing an order

Power a rechargeable Pure RIC hearing aid on and off
Power a rechargeable Pure BCT IX RIC hearing aid on and off
Inserting and removing a Pure RIC hearing aid
Charging a rechargeable Pure RIC hearing aid with the Desktop Charger
Charging a rechargeable Pure RIC hearing aid with the Portable Charger
Charging a rechargeable Pure RIC hearing aid with the Dry&Clean Charger
Charging the Portable Charger Pure

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Tracking your order

Cleaning a Pure (RIC) hearing aid
Replacing a miniReceiver 3.0 on a Pure RIC hearing aid
Replacing an eartip on a Pure RIC hearing aid

Access OnePortal

Visit OnePortal to place your order.

Visit OnePortal

View order history

Is something not working?

If the hearing aids are whistling, producing a distorted sound, or are no longer making any sound, we have some tips on what you can do to fix the behavior.

Troubleshooting

Looking for user guides or safety instructions?

Use our document portal to find and download pdfs relevant to your hearing aids and accessories.

Document portal
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