Many of Signia hearing aids have a wax guard near the speaker that protects against buildup. Replace it as soon as it looks clogged or as recommended by your hearing care professional.

Make sure your ears are not clogged with earwax. Your hearing care professional can inspect your ear canals to make sure they are clear of any earwax or obstruction that could prevent you from hearing the hearing aid output.

If the microphone openings of the hearing aids are clogged, this could prevent the hearing aid from receiving any sound, thereby muting any output. Use a cleaning brush, brush the microphone openings on the back/face/front of the hearing aid. These are usually tiny slits/openings near the buttons or battery door of the hearing aid.

Replace the battery with a fresh one. Double-check battery orientation. For Signia rechargeable hearing aids, LEDs on the charger should indicate the beginning of the charging cycle. If the LEDs do not light up or show an error light, check the charging contacts (gold dots), if applicable, on the hearing aids and charger. Proceed to clean them with a dry, soft cloth to ensure no buildup that would prevent the contacts from touching. If using a portable charger, try to plug the charging case into the outlet first and then put the hearing aids in the charging case to begin charging.

There could be an issue with the hearing aid’s hardware or with the accessories, such as the receiver. Consult your hearing care provider for further assistance.

It's possible the root cause is due to a Bluetooth connectivity issue. Please visit the Connectivity & pairing page for troubleshooting steps, including how to unpair and repair the hearing aids to your smartphone.

See your hearing care professional.

Try decreasing the volume manually or via the Signia app. High volume can sometimes cause sound distortion, especially in noisy environments.

Replace the battery or fully recharge your hearing aid. Low power can affect sound clarity.

Clean the ear piece carefully or replace any disposable parts like domes or wax guards.

 If distortion continues, your hearing care professional may need to check for internal damage or calibration issues.

Remove and reinsert the hearing aid or ear piece so it fits snugly and securely in your ear. A poor physical fit can lead to sound leaking out of the ear canal which will be reamplified by the hearing aid. This reamplification usually sounds like loud whistling (i.e. feedback).

Try lowering the volume. Excess amplification can cause the hearing aid to feedback on itself.

Clean the ear piece carefully or replace it if necessary. Make sure the wax guard is not blocked.

Ensure the hearing aid charger is securely plugged into a working power outlet. Try a different socket or power source to rule out power issues.

Remove and reposition the hearing aid in the charging slot. You should see an indicator light turn on when it's charging correctly. For hearing aids with gold charging contacts, the contacts are magnetic and should 'click' into position when oriented properly

Gently clean the metal charging contacts on the hearing aid using a soft, dry cloth to remove any dust, wax, or residue.

Use a dry cloth or soft brush to clean the gold charging base/pins. Do not use liquids.

If the issue persists or the charger is showing error lights (check user guide for expected LED behavior), your charger or hearing aid may require professional inspection. Please bring the USB outlet adapter, charging cable, and charger along with your hearing aids to your hearing care provider for additional support.

If only one hearing aid is not charging and your charger is not side specific, you can try charging the functional hearing aid in the opposite charging slot. If that hearing aid charges in the opposite slot, chances are the issue resides with the non-charging hearing aid. Alternatively, you can charge the non-charging hearing aid in the opposite slot. If the hearing aid starts charging and the other hearing aid now doesn't charge in the other slot, the issue is with that charging slot specifically or the charger itself. Report these results to your hearing care provider if doing any of the above steps don't help.