Support for Active
earbud hearing aids

Daily use and handling │ Maintenance and cleaning │ Troubleshooting

Daily use and handling

Inserting and removing an Active earbud hearing aid
Power an Active earbud hearing aid on and off
Charging an Active earbud hearing aid
Charging the Active earbud Portable Charger
Using CallControl with an Active (IX) earbud hearing aid

Maintenance and cleaning

Cleaning an Active earbud hearing aid
Replacing the waxguard on an Active earbud hearing aid
Replacing a sleeve on an Active earbud hearing aid

Looking for more information about taking care of your hearing aids?

Visit our general maintenance page to learn more about how to wear, store, and clean your hearing aids properly.

Maintenance

Troubleshooting

Is something not working?

If the hearing aids are whistling, producing a distorted sound, or are no longer making any sound, we have some tips on what you can do to fix the behavior.

Troubleshooting

Looking for user guides or safety instructions?

Use our document portal to find and download pdfs relevant to your hearing aids and accessories.
Document portal
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