Signia TeleCare - Get extra support away from the clinic

Signia TeleCare enables you to keep in touch with your Audiologist, so you get extra support away from the clinic when you need it.

An Audiologist in your pocket

The Signia app lets you contact your Audiologist via your smartphone whenever you need remote support.
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Easy communication with your Audiologist via the Signia app

By tapping the menu “Professional”, you will see the name of your Audiologist at the top and the chat bar at the bottom. Via this menu you can enter and send a chat message to your Audiologist. You can also see the messages that you receive from them.

By clicking the “info” (i) button next to the name of your Audiologist, you can access further contact options and information like opening hours, phone number, e-mail and contact address.

Get problems solved wherever you are

It’s not always easy to make time for face-to-face appointments with your Audiologist. That’s why TeleCare lets you solve issues without having to visit your Audiologist – they can send you a new setting for your hearing aids remotely. This new setting will appear in the chat menu where you can apply the new setting.

You also have the possibility to arrange a virtual appointment where your Audiologist can start a video call, establish a remote connection to your hearing aids and adjust the settings instantly as if you were meeting them in person.

Get the best out of your hearing aids

Informing your Audiologist regularly about your level of satisfaction increases the quality of the support you get and ensures that you get the best out of your hearing aids. By tapping the menu “Satisfaction”, you can rate your daily satisfaction.

Choose one of the 5 smileys and share this information with your 

Audiologist. This data allows them to understand your needs and support you.

Improve your hearing experience

TeleCare also provides convenient, interactive lessons giving you the opportunity of getting used to your new hearing aids at your own pace. By tapping on the menu “Hearing Lessons”, you can find the lessons that have been assigned by your Audiologist in line with your individual hearing situation and your needs. Completing the Hearing Lessons ensures that your Audiologist can understand your experience better.
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