Privacy Notice for Signia Study Recruitment:
1. About this privacy notice:
This Privacy Notice (“Notice”) explains how Sivantos Pte. Ltd. (“we”, “our”, “us”) collects, uses, discloses, and retains (collectively, how we“process”) your personal data.
You consent to our processing of your personal data described in this Notice if you interact with us.
If you have concerns or queries in relation to this Notice or our data protection practices, please contact us at dataprotection.apac@wsa.com.
2. What personal data do we collect?
“Personal data” refers to any data, whether true or not, about you which can be used to identify you either directly from that data, or from that data and other information which we have or to which we are likely to have access.
We only collect personal data that is strictly necessary in relation to the purposes for which they are processed and always in accordance with what is permitted under the law.
Depending on the nature of your interaction with us, we may process the following types of personal data which you provide to us:
• Name
• Age
• Contact number
• Email
• Information about your hearing loss
We may also process certain data automatically from you when you or your device interacts with us, including through the implementation of cookies and similar technologies. This type of data includes Internet Protocol (IP) addresses, geographic location, language and other regional settings, timestamps, browsing activity and similar information, and device information such as manufacturer and model.
3. How do we use your personal data?
We will process your personal data for the purposes of contacting you about upcoming potential participant screening activities. We will collect your full name, age, phone number, and email address.
We will also be collecting information relating to your hearing, such as hearing status or history of ear infections for the purpose of screening for your eligibility to join the study.
4. Who will we share your personal data with?
We may share or disclose your personal data for the above purposes, with our internal research audiology staff and any other party to whom you consent for us to disclose your personal data to.
We may also share non-personally identifiable, aggregated, and/or public information with third-parties in addition to those listed above.
5. Who is responsible for third party services and websites?
You may see advertisements and links to applications, websites or services operated by third parties in the course of interacting with us. We do not monitor and are not responsible for the privacy practices of third-party applications, websites or services that are linked from our platform or which you use. Please refer to the privacy notice published by the relevant third party before using them.
6. Is your data transferred overseas?
Your personal data may also be lawfully processed outside of your country by personnel who work for us in other countries (including Singapore, Denmark and Germany), or by our third-party service providers, suppliers, contractors or affiliates. In such a case, we will ensure that such personal data remains subject to a level of protection comparable to what is required under the laws of your country (and, in any event, in line with our commitments in this Notice).
7. How do we protect your personal data?
The security of your personal data is of utmost importance to us. We will use all reasonable efforts to protect and secure your personal data against access, collection, use, disclosure or modification by unauthorised persons and against unlawful processing, misuse, interference, accidental loss, destruction and damage or similar risks.
Unfortunately, any transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the integrity and accuracy of any personal data which you transmit over the Internet, or that such personal data would not be intercepted, accessed, disclosed, altered or destroyed by unauthorised third parties, due to factors beyond our control.
8. What are your responsibilities?
We rely on personal data provided by you and we can only assist you effectively if you provide true, accurate and relevant information about yourself. You should only provide personal data that is strictly necessary for the purposes of processing above.
Please always keep your account details confidential and do not share your account details, including your password, with anyone and you must always maintain and be fully responsible for the security of the device that you use.
9. How long will we retain your personal data?
We will cease to retain personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and where there is no longer any legal or business purpose to do so.
Any identifiable data will be deleted within two years of:
• The date where we inform you that you do not meet the inclusion criteria for the participant database for the research study
• The date where you withdraw from the research study
• The date when this research study closes
10. How can you access, correct your data, or withdraw your consent for us to process your data?
You may request access to your personal data that we have. Depending on the nature and complexity of your request, we may charge a fee to process your request. We will inform you of any such fees before such a fee is charged. If any personal data which we have about you is inaccurate, you may request that we correct the data.
You may also withdraw your consent for us to process your personal data at any point in time to the extent permitted under applicable law. However, where your withdrawal of consent relates to information which we require for the provision of services to you, we might be unable to continue the further provision of such services. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
You may contact dataprotection.apac@wsa.com to exercise any of your rights in relation to your personal data.
11. Changes to this privacy notice.
We may update this Privacy Notice from time to time without prior notice by posting a new version on this platform. You should check this page regularly to ensure that you are familiar with any changes. Your continued use of this platform and continued dealings with us for the provision of our products and services, after any changes to this Privacy Notice has been made, constitutes your acceptance to such changes.
12. How can you contact us?
Please contact us at dataprotection.apac@wsa.com.
To report on any violation of this Privacy Notice or to make a complaint about an alleged breach of any applicable privacy and data protection laws, including but not limited to the Singapore Personal Data Protection Act 2012, please also contact us at the above e-mail address. We will investigate any complaint about the way we manage personal data and take reasonable steps, where necessary, to remedy any issues resulting from any failure to comply with applicable privacy and data protection laws.