The benefits of buying from a hearing care professional

Your hearing care professional (HCP) is your go-to source for information regarding auditory health and hearing aids. If you haven’t purchased a hearing aid yet, or are interested in upgrading, your HCP can be a valuable resource when buying your hearing aids.

In this day and age, you can buy almost anything on the internet. Online marketplaces have made it easy to find cheaper alternatives to the things we need and find better deals on brands we like. This is especially true when it comes to electronics. Millions of people buy smartphones, laptops, and even hearing aids through online shops and retail websites.

However, is it always a good idea to buy online? While the internet can be a valuable resource, face-to-face purchases offer more comprehensive services for an optimal hearing experience. When it comes to high-tech medical equipment like hearing aids, it is advisable to get expert advice. Hearing care professionals (HCP) can give you genuine insight on what hearing aid is best for you and are trained to help you get settled in with your hearing aids after purchase.


Here are a few of the benefits of buying from an HCP, and why they’re important.

Expert Consultation

After a few visits to a hearing care professional, they will begin getting a feel for who you are, what you want, and what will work best for you. This personal information can help them guide you towards the proper hearing aid model. HCPs have expert knowledge of how hearing aids work, the benefits of different types of hearing aids, and what type will benefit you the most.

They want you to enjoy using your hearing aids and will work in your favor to make sure you get one that meets your needs. Their customer focus on you can help you reach an informed decision, and they will continue to help you even after the purchase is finalized.

Professional Fitting

When you buy your hearing aids online, you probably won’t get the fitting you need. You’ll have to outsource the fitting to a third party, which might be more expensive than if you bought the hearing aid outright from your HCP. Your HCP is happy to help you choose a hearing aid and will make sure it’s fitted properly after purchase. If you encounter any problems, you can ask questions or schedule additional appointments. With the Signia app you can even seek help and advice from your HCP without visiting them in person, taking advantage of virtual appointments via text, phone or video call that fit more easily into your schedule.

Follow-Up Visits

As mentioned above, HCPs usually offer follow-up visits after fittings. This is a precautionary measure to make sure that you’re doing well. During these visits, you can ask questions, get  adjustments, and learn more about your hearing aids. HCPs can offer valuable information on how to use your hearing aids, how they work, and how to properly care for them. If you need a professional cleaning, many are trained to handle that aspect of hearing care as well.

Value for Money

While it might be tempting to save money by purchasing hearing aids online, the lowered price tag might be an illusion. When you buy from an HCP, much of the follow-up care is included in the purchase. If you encounter an issue, repairs might become an issue farther down the line. Online vendors might require you to ship your hearing aids to them, and there is no real guarantee that they are properly trained.

You also have to ask about the quality of the hearing aids. How sure are you that you’re getting a quality product? HCPs will recommend reliable, trustworthy brands and models and provide personalized consultation and services to ensure you get the most from your hearing aids.

The internet can be a valuable source of information, but some things should be left in the hands of professionals. Place your trust in your HCP and don’t be afraid to voice your opinions to them.

Use our Shop Finder to find a hearing care professional near you.

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